Return Policy

Below is UGG® dealer's return policy. If you want to return item/items to us, please read and follow the instructions listed. You should also call our Customer Support Hot-line and one of our customer sales representatives will be glad to help you. It is crucial to understand our return policy and make certain the criteria are met before physically sending item/items back to us.

UGG® dealer reserves the right to charge a handling fee on all returned products.

How to Refund a Product

Several conditions must be met before UGG® dealer will refund an item. We also offer partial refunds if conditions for a full refund is not met. Also note that some of our items are non-refundable. You should also call our Customer Support Hot-line and one of our customer representatives will be glad to clarify for you.

We only allow a complete refund for items that have problems caused by UGG® dealer. This means that damaged items not caused by UGG® dealer cannot warrant a full refund. If the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.

Usually UGG® dealer can and will offer complete and partial refunds on most of the items. However, some items on our website might have special conditions and might be non-refundable. When the package finally returns to our office, we will examine the item and offer a complete refund if the above required conditions is met. If there are missing or parts and accessories, we can offer a partial refund depending on the item condition. All packages that warrant a complete and partial refund will have its original shipping fee (from UGG® dealer to you) refunded as well! UGG® dealer will not be responsible for the returning shipping fee (from you to UGG® dealer). All UGG® dealer items have 7 days (from customer receiving the package to the customer contacting us) before being non-eligible for complete and partial refund.

UGG® dealer reserve the right to issue an approximately 15% restocking fee based on the condition and specification of the item.

What to Replace a Product

Several conditions must be met before UGG® dealer will replace an item. Note that some of our items are non-replaceable. You should also call our Customer Support Hot-line and one of our customer representatives will be glad to clarify for you.

UGG® dealer will ship the replaced package back to you with no charge! We will handle all the necessary shipping fees (from UGG® dealer back to you).

Need to repair a Product

UGG® dealer will repair your item/items if there is ever a problem with it. You should also call our Customer Support Hot-line and one of our customer sales representatives will be glad to clarify for you. A repairing fee might apply depending upon the reason and condition of the damaged item.

When the package finally returns to our office, we will examine the item, identify the problem, and send the package on its way for repair. Note that the time it takes to repair will differ from item to item. For more information please call our customer representatives for clarification.

Which Products are Non-Rdfundable

Non-Refundable Categories Clothing and Apparel Computers Gifts and Party Supplies UGG® dealer reserves the right to make additions to the list of non-refundable items. If there are any further inquiries please contact one of our customer representatives for more information. Non-Replaceable Categories Health & Beauty Products Computers UGG® dealer reserves the right to make additions to the list of non-refundable items. If there are any further inquiries please contact one of our customer representatives for more information.